bdtki's Privacy Policy

Introduction to This Policy

bdtki ("we", "us", or "platform") operates a trusted online casino and betting platform for players in Bangladesh. By accessing our website bdtki.lat or using our services, you are considered to have accepted the terms described in this privacy policy.

The purpose of this privacy policy is to clearly inform you about what types of data we collect, why we collect it, how that data is used, and what rights you have over your information. We believe transparency about data is the foundation of a trustworthy service.

What Data We Collect

We collect various types of information when you register and use the bdtki platform. This data falls into two main categories — information you provide directly, and information collected automatically from your activity.

A. Information You Provide

• Full name, date of birth, and gender
• Email address and mobile number
• Home address and postal code
• National ID (NID) or passport details (for identity verification)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Content of conversations with our support team

B. Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and language settings
• Pages visited on the platform, session duration, and click patterns
• Login and logout times and locations
• Transaction history — deposits, withdrawals, and betting activity
• Data collected via cookies and similar tracking technologies

Use of Data and Purposes

bdtki uses the data collected from you only for lawful and specific purposes. We never sell your personal information to third parties or transfer it for commercial purposes.

Primary Purposes

• Account registration, identity verification, and age confirmation (21+ years)
• Processing deposits, withdrawals, and financial transactions
• Managing bonuses, rewards, and VIP benefits
• Providing 24/7 customer support and resolving issues
• Ensuring account security and preventing fraud
• Monitoring and supporting responsible gaming

Additional Purposes

• Improving platform performance and user experience
• Sending important service-related notices and updates
• Meeting legal obligations and resolving disputes
• Statistical analysis (based on data that cannot be individually identified)

Data Sharing with Third Parties

bdtki may share your information with trusted third parties in specific situations and only where necessary. Such sharing is always governed by strict security agreements.

Who Your Data May Be Shared With

• Payment service providers: Information necessary to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment provider.
• Identity verification bodies: Data may be shared with approved verification services to confirm your identity and age.
• Technology and service partners: Trusted providers involved in platform operations, security management, and software maintenance.
• Legal authorities: Information may be disclosed to authorities if required by a court order or legal obligation.

Cookies and Tracking Technologies

bdtki uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly. Cookies are small data files stored on your device that help us remember your preferences and settings.

Types of Cookies We Use

• Essential cookies: Required for the platform's core functions — maintaining login sessions, managing security tokens, and protecting form data.
• Functional cookies: Used for your language preferences, theme settings, and other personalized experiences.
• Analytical cookies: Analyse user activity across different sections of the platform to help improve our services.

You can control or delete cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

Data Security and Protection Measures

bdtki has implemented industry-standard technical and organizational measures to protect your personal information. Our security infrastructure is continuously updated to ensure the highest level of protection.

Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers between your browser and our servers are encrypted.
• Sensitive data stored in our databases is kept in encrypted form.
• Unauthorized access is prevented through firewalls and intrusion detection systems.
• Regular security testing and vulnerability assessments.
• Automated monitoring systems to detect suspicious activity.

Organizational Security Measures

• Only authorized staff can access your data, governed by a need-to-know policy.
• All staff are trained on privacy and data protection.
• Data processing agreements with third parties are mandatory.

Data Retention Period

bdtki retains your data only for as long as necessary. While your account is active, all your information is securely stored on our servers.

Even after an account is closed or becomes inactive, we may retain certain data for a defined period to meet legal obligations. This includes:

• Financial transaction records — retained for the period required under applicable law.
• Identity verification documents — retained for a specified period after account closure.
• Information required for dispute resolution or legal proceedings — retained until the relevant process is concluded.

Once the defined retention period ends, your data is securely deleted or anonymized so that it can no longer be used to identify you in any way.

Your Data Rights

Every player registered at bdtki holds the following rights over their personal information. Contact our support team to exercise any of these rights.

Right of Access

You may request at any time to know what information we hold about you. Upon receiving your request, we will provide a copy of your data within a reasonable timeframe.

Right to Rectification

If any data we hold about you is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as quickly as possible.

Right to Erasure

In certain circumstances you may request that your personal data be deleted. However, this right may be limited where legal obligations, ongoing disputes, or an active account are involved.

Right to Restrict Processing

In certain cases you may request that use of your data be restricted. During this time we will retain your data but will not process it.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format that you can transfer elsewhere.

Protection of Minors

bdtki strictly prohibits use of the platform by anyone under the age of 21. Age verification is mandatory at registration and we have taken active measures to prevent access by minors.

If we become aware that a minor has registered on the platform, we will immediately close that account and securely delete all associated data.

We do not knowingly collect information from anyone under the age of 21. If a parent or legal guardian believes a minor is using our platform, please contact us immediately.

Policy Changes and Contact Us

Policy Update Process

bdtki reserves the right to review and update this privacy policy from time to time. Changes may occur due to service updates, technological developments, or legal requirements.

For significant changes we will post a clear notice on the platform and, where possible, notify you by email at your registered address. Continued use of the platform after changes have been made means you accept the updated policy.

Contact

If you have any questions, concerns, or complaints about this privacy policy, our dedicated support team is always ready to assist you.